No Show and Cancellation Policy
When you book a Massage appointment, that time is set aside for you, and missed appointments prevent us from accommodating other clients. We hope you understand that our therapists only get paid when they are treating clients.
We ask that you give us 24 hours notice when cancelling your Massage. Please call the clinic – DO NOT EMAIL. If 24 hours is not given, you will be required to pay for part of the service.
We understand that no one is perfect, and emergencies happen (Family emergencies, sudden illness, Etc.) Each therapist will use their discretion and decide if you will be billed for the missed appointment.
Missed appointments can not be billed under health benefits.
Your first missed appointment, you will be reminded of our cancellation policy and any missed appointment following will be charged 50% of the treatment price.
Missed appointment charges are as followed:
30 minutes - $30.00
45 minutes - $37.50
60 minutes - $45.00
75 minutes - $55.00
90 minutes - $65.00